How can we help you?

The easiest way: imagine you're trying to stop the flow of urine mid-stream. The muscles you squeeze are your pelvic floor muscles. Alternatively, try tightening the muscles you'd use to stop passing gas. Kegelō walks you through this during onboarding with a guided technique check step-by-step. Women can also try inserting a clean finger and squeezing around it to identify the correct muscle group.

Choose the goal that best matches your primary motivation:

• Prostate Health — Pre or post-prostate surgery, ED, ejaculatory control
• Bladder Control — Urinary incontinence, urgency, leakage
• Core Strength — General fitness, athletic performance, core stability
• Injury Recovery — Post-partum, hernia repair, hip or back rehabilitation
• Wellness — General pelvic health maintenance and prevention

You can change your goal at any time from the Profile > Settings menu.

Most sessions are between 5 and 15 minutes depending on the routine level. The Quick Session (Level 1) takes approximately 5–7 minutes. Advanced levels like Power and Endurance run up to 12–15 minutes. Kegelō is designed to integrate into your daily routine with minimal time commitment.

Kegelō uses a Recovery Lock system based on clinical evidence. Pelvic floor muscles require adequate recovery time between sessions to actually strengthen. Training too frequently leads to muscle fatigue rather than improvement. The lock timer shows you exactly when you'll be cleared to train again — it's a feature, not a restriction.

To cancel on iOS: Open the App Store → Tap your profile → Subscriptions → Kegelō → Cancel Subscription.

To cancel on Android: Open the Google Play Store → Tap profile → Payments & subscriptions → Subscriptions → Kegelō → Cancel subscription.

You will retain Pro access until the end of your current billing period.

Open Kegelō and navigate to the paywall screen (accessible from Profile > Upgrade to Pro or the app's onboarding gate). Tap "Restore Purchases" at the bottom of the screen. Make sure you're signed into the same Apple ID or Google account you used to make the purchase. If the issue persists, please contact us below.

Refunds are handled by Apple or Google directly (not by Kegelō). Contact Apple at reportaproblem.apple.com or Google Play support through your Play Store account. We're happy to assist if you have ongoing issues with the app.

You can permanently delete your account and all associated data directly within the app. Navigate to Profile → Settings → Delete Account. You will be shown a warning explaining the permanent nature of account deletion and asked to confirm. Deletion removes your Firebase Authentication record and all Firestore data immediately. This action cannot be undone.

Kegelō stores your workout sessions, daily streaks, credit totals, onboarding goals, and push notification token. We do NOT store any payment information. Your data is stored securely in Google Firebase and is associated with your authenticated account. You may request a data export or deletion at any time via account deletion within the app or by contacting us.

No. An account is required to sync your progress, streaks, and credits across sessions and devices. We support Apple Sign In, Google Sign In, and Email/Password sign-up. Your data is private and never shared with third parties.